Grievance Redressal
Most problems are settled fastest by talking to us directly on WhatsApp or by phone. If that has not worked, or you would rather raise the matter formally, this page tells you exactly who to contact and how long we will take.
Grievance Officer
Published in accordance with rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
- Name
- Thousif
- Designation
- Grievance Officer
- Phone
- +91 72040 56649
- support@drmac.store
- By post
- Thousif, Grievance OfficerDr Mac StoreSCO 48FF, Sector 20CChandigarh 160020
How long we take
We acknowledge every grievance within 48 hours of receiving it, and we resolve it within 30 days. Both are the maximums set by the rules above, and in practice most complaints are settled the same week.
Please include your order number or the SKU from the listing, the phone number you contacted us on, and what outcome you are looking for. It saves a round of questions and gets you an answer sooner.
If you are still not satisfied
You can escalate to the National Consumer Helpline on 1915, or file a complaint through the Department of Consumer Affairs at consumerhelpline.gov.in. Doing so does not affect anything you are owed under our Return & Refund Policy.
Other ways to reach us
For anything that is not a formal grievance, the fastest routes are still WhatsApp on +91 73076 13296 or the support line on our contact page.
Last updated 11 August 2026.