Return & Refund Policy
Every unit we sell is inspected in store before it is listed, and pre-owned units carry a written condition report. This page explains what happens on the rare occasion something is not right.
If a device arrives faulty or damaged
Tell us within 48 hours of delivery, on WhatsApp or by phone, and send photos or a short video of the problem along with the outer packaging. We arrange the return at our cost and, once the unit reaches us, we repair it, replace it with an equivalent or better unit, or refund you in full. The choice is yours.
Please record a video while you open a delivered parcel. It is the fastest way to settle a transit-damage claim with the courier, and without it a claim can take considerably longer.
If the device does not match its listing
You have 7 days from delivery or in-store handover to raise a return if the unit does not match the condition, configuration or coverage stated on its listing. We pay the return shipping on these returns.
Change of mind
- Sealed products can be returned within 7 days if the seal is intact and the packaging is unopened and unmarked. Once a sealed device has been opened or activated it is no longer sealed stock, and we can only take it back at its current pre-owned value.
- Box-open and pre-owned units are sold as individually described pieces. You are welcome to inspect them fully in store or on a video call before you pay. We do not accept change-of-mind returns on these once the sale is complete.
- Accessories can be returned within 7 days if unused and in their original packaging.
What we cannot take back
- Devices with physical or liquid damage that happened after handover.
- Devices still signed in to an Apple Account, or with Find My or Activation Lock enabled. Please sign out and erase the device before returning it.
- Items missing the accessories, packaging or free gifts they were supplied with.
- Software, or any device whose serial number does not match the one we sold you.
How to raise a return
Message us on WhatsApp, call +91 73076 13296, or email care@drmac.store with your invoice number and what went wrong. We confirm the return, tell you whether to ship it or bring it in, and inspect the unit within 3 working days of receiving it.
Refunds
Approved refunds are issued to the original payment method within 7 working days of the inspection. Bank and card settlement can add a few days at your bank's end. Cash payments are refunded in store or by bank transfer to an account in the buyer's name. Shipping charges already paid are refunded only where the return is our fault.
Warranty is separate from returns
Manufacturer warranty is provided by Apple India, or by the relevant manufacturer, and is claimed at their service centres. Remaining coverage, where it applies, is stated on each listing. A device out of warranty can still be brought to us for a paid repair estimate. See our Terms & Conditions for the full position.
Last updated 11 August 2026.