Frequently asked questions

Warranty is provided by Apple India where it applies. Sealed units carry the full Apple India warranty from the date of activation. Box open and pre-owned units carry whatever coverage is left, and the exact end date is printed on the listing so you know before you buy.

Every listing states the remaining Apple India warranty and, where the unit has it, the AppleCare+ end date. AppleCare+ supersedes the standard warranty, so where a unit has both we show the AppleCare+ date. You can also check any device yourself at checkcoverage.apple.com using its serial number, which we will give you on request.

Any Apple Authorised Service Provider in India will handle a unit that is still under Apple coverage. Bring the invoice we issue. If the unit is out of coverage, talk to us first: we can often advise whether a repair is worth it before you spend anything.

We list three states. Brand new or sealed means factory sealed and never activated. Box open means opened and never used, typically a display piece or a cancelled order. Pre-owned means previously used, and every pre-owned unit gets a written condition report.

Battery health as a percentage, charge cycle count, whether there are dents or scratches, what accessories are included, and an overall grade of Like New, Excellent or Good. If something is worth knowing, it is written down rather than left for you to discover.

Yes. Every unit we list is physically in the shop in Chandigarh, and you are welcome to inspect, test and compare in person before deciding.

Tell us within 48 hours of delivery with photos or a short video of the problem and the outer packaging. We arrange the return at our cost, and once it reaches us you choose between a repair, an equivalent or better replacement, or a full refund.

You have 7 days from delivery or in-store handover to raise a return if the unit does not match the condition, configuration or coverage stated on its listing. We pay the return shipping on those.

We inspect a returned unit within 3 working days of it reaching us, and the refund is issued within 7 working days of the return being approved.

Yes, we ship India-wide. Orders are dispatched within 2 working days of payment being confirmed, and delivery typically takes 2 to 7 working days depending on the destination.

Devices go out in their retail box inside an outer carton. Please record a video while you open the parcel: it is the fastest way to settle a transit damage claim with the courier, and without it a claim takes considerably longer.

Yes. In-store pickup at SCO 48FF, Sector 20C, Chandigarh 160020 is free, and it lets you check the device over before you take it away. Message us first so we have the unit ready at the counter.

Talk to us on WhatsApp and we will confirm the options available for your order. We will never ask for payment through a personal account or an unverified link, so treat any such request as fraudulent.

EMI availability depends on the card and the order value. Ask us before you commit and we will tell you exactly what is available on your card and what it will cost you in total, not just the monthly figure.

Yes. Every sale is invoiced. If you need the invoice raised against a business GSTIN, give us the details before we raise it, because it cannot be changed afterwards.